Can I return my Kiddimoto product?
If your Kiddimoto is damaged or faulty, please Contact Us and we will arrange for the item to be collected and a replacement sent out to you or a full refund issued.
If you simply change your mind for any reason, please inform us within 14 days of the order being placed and we can arrange a refund or replacement so long as the product has not been damaged. If you are in the UK, we are pleased to offer a free returns service for non-personalised bikes and ride-ons only. Simply follow the instructions supplied with your product/s and our courier service will be in touch!
What do I do if part of my product is damaged or faulty?
If any part of your Kiddimoto product is damaged during transit, then please Contact Us and we will send out a replacement part free of charge.
If you need a replacement part due to wear and tear, we will be happy to supply one for a small charge. Simply email us a photograph of the damaged part and we will be in touch to arrange payment and delivery.
What if my product is personalised?
Unfortunately we can’t accept returns of products that have been personalised.